Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. You arnt getting any Internet to the switch. If you can wire a plug, you can move it. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Buy the appropriate extension cable. Networking and WiFi. Options. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. I am so sorry to hear that you seem to be missing a wall socket in the home. Security matters. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. nothing to do with the outside boxs. We would like to show you a description here but the site won’t allow us. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. If you’re having problems with our broadband connection, visit our improve WiFi connection page. on 12-01-2023 10:45. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. 0. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Virgin Media services are only available in eligible Virgin Media network areas. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Thank you for posting and for joining this thread regarding home phone switchover. Options. See where this Helpful Answer was posted. Ensure it has clicked into place. 8 March 2011 at 8:29AM. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Forum; Apps. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. second Booster and move it to where you need it in your home and connect it to another. Answer. Quickstart is the quickest and easiest way to setup our services. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Your "loss of signal" point is a good one. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. on 12-01-2023 11:15. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. My Virgin Media App. I'm very sorry for any issues you've had in speaking with the team. What needs to be done is for the new Virgin Media CV21 connection. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Please help. Plus, again optionally, a cable will be run to a phone socket for the phone service. It has two outputs on the left of the wall box. I am going to cancel. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. 2. I wondered if I could ask the community some advice. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Turn on and get connected. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. You should be able to do it on a call to CS. Ultrafast Broadband. This follows on from an appointment made for last week. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Virgin Media Quickstart set up. Turn on your TV and get connected. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I can’t take it off by myself so I called 0800 953 9500. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. We’ll take a few details from you (like your new address) and. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. . Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. 2) The current location of your Hub. Paul. Which was great as that is in a better location than my master Socket was. Turn on and start the hub. M. But this is provided you already have an undamaged Virgin Media socket. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Virgin Media;. g. Browse. Or the virgin cable that comes into ur property at the moment pull out and. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Virgin Media; My Virgin Media; Shop; Help;. Hi Swifty-one, welcome back to the community. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. on 17-12-2022 10:39. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. VM BB TV Landline. The other is marked TV, & this is used for TV & Broadband. Sometimes there is no wall box, just a trailing cable. Step 2: Order your TalkTalk Broadband service. Installation: Wall socket issue. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. When your number transfers, your BT socket will go dead. Step 3: Plug in your Virgin Media Hub on the go-live date. I recently got Virgin broadband installed. 24 Jan 2007. I therefore need to get the virgin internet from the front room to the offic. A master socket is the main socket for the phone line in your home, not an extension socket. A BT master socket. Very poor advice. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. The cable is a shotgun cable, with a coaxial cable glued to another cable. I can only find the TV socket. I need to move the SH closer to the TV, it is currently in another room. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 1 ACCEPTED SOLUTION. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. However you might need to check what type of cable is used to connect the socket to the Virgin network. Pop the power cable into a nearby socket and switch it on. Ethernet cable is faintly easy to hide. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. . Its a flat £25 charge to move the connection points and rebalance power levels. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. Got a technician booked for next week to move a socket from one side of the room to the other. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Get the Hub ready by connecting the wires. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". 2. Buy Multimedia Sockets at Screwfix. 1 Attach the base 1. Hi. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Very Insightful Person. the other Virgin Media boosters will connect to this one. Jun 1, 2007 #16. A Ti-Vo was installed in one of the upstairs bedrooms. 11ax), improved security (e. ahhh the rubbish that is CS - you could try this. The RJ11 sockets will be redundant. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. I was told when purchasing the broadband package that f. 14,065. the street is enabled for the service. VM has to 'switch' you to do that. 8 March 2011 at 8:29AM. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Now none of my internal phone sockets. Security. Ultrafast Broadband. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. RedTomato said: I removed my Virgin cable about a month ago. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. VM don't use fibre inside the property. Tool for removing cable box. Virgin Media Wall Socket Example 2. Does your wall socket look different? Your wall socket may have adenine mate attached into it. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 2. Options. Is there anyway we can book an. we’ve just moved in to our new house. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Browse Virgin Media Virgin Media Community. You should call 150 from a Virgin landline or mobile, or 0345. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. . Behold the power of Powerline. Teki Screwfix Select. I really want to sign up now before I move into. In your Stream kit you’ll find everything you need to get the Stream box up and running. I will private message you now to confirm your details. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. You can discuss the preferred layout with the VM technician. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. All the sockets are put in for you if they do not exist already e. You’ll need to return your Virgin Media Hub. 0a output. You may need to use the. Measuring a compact 230x153x55mm and weighing 1. I've spoken to Virgin who have said yes along with £99. I was told when purchasing the broadband package that fi. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. The one thats on the bottom is the one you need for Virgin. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Push the white cable with the black label into the Hub. They will run the cable underground. Re: Move Virgin wall socket. A network adapter – you’ll need this for every computer you want to connect. Kind regards, Ilyas. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. No internet, unfortunately. 3. You’ll then be able to use your same old phone to make. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. I can't navigate the IVR to get through to a person to actually talk about what I want. Pop the power cable into a nearby plug socket, and turn it on. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. My VM Router is is my office adjacent to hall. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. We all know and love the internet and TV services that can enter our homes through entry points. Book your move Once you know you can use our services at your new address, get in touch to book your move. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. QuickStart, set up and connections. the street is enabled for the service. #1. 4 Kudos. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. . This video will show you how to install a Virgin Media extension cable. 14,065. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. New Euro outlet. Tudor. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. There are 10 types of people: those. Using two boxes simultaneously would require an addition to your subscription, though. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. 10 July 2014 at 4:57PM in Techie Stuff. As I'm moving it back to the original location, is. Virgin Media; My Virgin Media; Shop;. Luckily, most newer computers have one already. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. I checked the website and was -. Business, Economics, and Finance. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. Hope this helps, I'm sure another poster will answer your question better. . I have gone to VM several times but keep getting told I would need to move my. We appreciate you reaching out to us on here. I will send you a PM to confirm your details so this can. I then unplugged the Pod and plugged it back in again and then it worked. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Up to speed. Both Sky and Virgin Media will be reluctant to let you go. Booking an engineer is easy with Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. TV & FM Radio Sockets. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. Joining in. Superfast Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Switched. Manage Your Account. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. We appreciate you reaching out to us for this query. See where this Helpful Answer was posted. In any case your contract prohibits you moving it yourself. 3 weeks ago. See where this Helpful. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. nothing to do with the outside boxs. We can certainly get a move of the. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I don't work for Virgin Media. Various cable mediums are used in modern systems to transmit data. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The cable could be hidden within, or behind, furniture. Summary of Contents for Virgin Media Virgin TV V6. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. 24-03-2021 05:06 PM. Home Phone. 1. Cable installation. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. There is nothing about a Virgin phone line that makes it impossible. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I asked the person on the phone multiple times if she was sure, and she. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Re: Move socket. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Reduces the. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. QuickStart, set up and connections. All the wall sockets I can see are for BT. Country. 2. The wall box may be branded with the logos of an old cable TV company (not VM). Country. However, I do not have any of the specified wall sockets available. The cable fits in the socket shown in the image attached. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. by eddie778 • Just joined. I understand that I - 5136713. . £12. Tudor. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. At least spell your title correctly jeezus . Your number will transfer to the Virgin socket. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Manage Your Account. However, I do not have any of the specified wall sockets available. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The Openreach sockets do not work for Virgin Media. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. Tudor. The second two black cables are from a satellite dish, used by. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. 01/09/14 - 13:14 #2. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Reply. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. The Virgin wall sockets just have one connector at the bottom. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. on 04-12-2022 14:39. You can also check for a loose cable as not all properties have a socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I actually want to move it where I think the previous Virgin socket originally was - there's. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Posts. I have tried to get all 4 set up and can't make them work. Background I moved in around 3 weeks ago. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago.